This Privacy Notice is issued pursuant to the Personal Data Protection Act 2010 (“PDPA”).
By purchasing a vehicle, submitting information, or signing the Delivery Order, the Customer consents to the collection, processing, storage and use of personal data by the Company.
Personal Data Collected
The personal data collected may include:
(a) Full name;
(b) NRIC / Passport number;
(c) Contact number;
(d) Email address;
(e) Residential / correspondence address;
(f) Driving licence information;
(g) Vehicle ownership details;
(h) Insurance details;
(i) Financing and banking-related information where required;
(j) Service, warranty and vehicle maintenance records;
(k) Any other information required for automotive-related services.
Purpose of Data Processing
The Customer agrees that personal data may be collected, used and processed for the following purposes:
(a) Vehicle purchase processing;
(b) Ownership registration and transfer;
(c) Loan and financing arrangement;
(d) Insurance quotation, renewal, claims and related services;
(e) Road tax renewal assistance;
(f) Warranty registration and claims;
(g) Vehicle service reminders and maintenance follow-up;
(h) Customer relationship management;
(i) Promotional offers, loyalty programmes and marketing communication;
(j) Internal record keeping, audit and business administration;
(k) Compliance with legal and regulatory requirements.
Disclosure of Personal Data
Where necessary, the Company may disclose Customer information to:
(a) Insurance companies;
(b) Banks and financial institutions;
(c) Warranty providers;
(d) Road Transport Department Malaysia (JPJ);
(e) PUSPAKOM;
(f) Government authorities;
(g) Appointed service providers, business partners and related companies within G-Mart Group.
All disclosure shall be limited to relevant purposes only.
The Customer agrees and consents that the Company may contact the Customer through:
(a) Phone call;
(b) SMS;
(c) WhatsApp;
(d) Email;
(e) Other electronic communication channels.
Such communication may relate to:
(a) Insurance renewal reminders;
(b) Road tax expiry reminders;
(c) Vehicle service reminders;
(d) Warranty matters;
(e) Promotions, campaigns and customer benefits.
The Customer may request to unsubscribe from marketing communication, subject to any communication required for legal, warranty or service obligations.
The Company shall take reasonable steps to protect Customer personal data against unauthorised access, misuse, loss or disclosure.
Customer data will be retained for as long as necessary for business, legal, operational, warranty and after-sales purposes.