G-Mart Group
1.1 “Company”, “we”, “our”, or “us” refers to G-Mart Group, its subsidiaries, related companies, authorised representatives, employees and appointed service providers.
1.2 “Customer”, “Buyer”, “you”, or “your” refers to the individual or entity purchasing a vehicle from the Company.
1.3 “Vehicle” refers to the motor vehicle purchased by the Customer, including its accessories, documents, registration details and related services.
1.4 “Services” refers to vehicle sales, financing arrangement assistance, insurance arrangement, warranty services, after-sales services, maintenance reminders and other automotive-related services provided by the Company.
2.1 By signing the Delivery Order, Sales Agreement, or any related purchase document, the Customer confirms that:
(a) all information provided is true, accurate and complete;
(b) the Customer has read, understood and agreed to these Terms and Conditions;
(c) the Customer authorises the Company to process the necessary information for vehicle purchase, ownership transfer, insurance, warranty and after-sales purposes.
3.1 The Customer acknowledges that the Vehicle has been inspected and accepted upon delivery.
3.2 Upon signing the Delivery Order, the Customer confirms that:
(a) the Vehicle condition has been explained;
(b) the Customer has inspected the Vehicle;
(c) all agreed accessories, documents and items have been received unless otherwise stated in writing.
3.3 Any request, complaint or claim after delivery shall be reviewed by the Company based on the nature of the issue and applicable warranty coverage.
3.4 The Company shall not be responsible for defects, damages or issues caused by:
(a) misuse or negligence;
(b) accident after delivery;
(c) unauthorised modification;
(d) failure to maintain the Vehicle properly.
4.1 The Company makes reasonable effort to ensure that all Vehicle details, specifications, mileage records and descriptions provided are accurate.
4.2 The Customer acknowledges that reconditioned / pre-owned vehicles may have normal wear and tear due to age, mileage and previous usage.
4.3 Vehicle specifications may differ depending on manufacturing origin, variant and previous ownership.
4.4 The Customer accepts the Vehicle based on physical inspection and agreed purchase condition at the time of delivery.
5.1 The Customer shall ensure all required payments, loan documentation and registration requirements are completed before Vehicle delivery.
5.2 Approval of financing facilities is subject to the respective bank or financial institution.
5.3 The Company shall not be liable for any delay caused by:
(a) financial institutions;
(b) insurance companies;
(c) government authorities;
(d) incomplete documentation from the Customer.
5.4 Any additional charges including but not limited to insurance, road tax, ownership transfer, inspection fees, administrative fees or government charges shall be borne by the Customer unless otherwise agreed.
6.1 Warranty coverage (if applicable) shall follow the warranty period, terms and conditions provided by the Company or appointed warranty provider.
6.2 Warranty claims are subject to inspection and approval.
6.3 Warranty shall not cover:
(a) normal wear and tear;
(b) consumable items;
(c) unauthorised repairs;
(d) modifications;
(e) damages caused by misuse, negligence or accidents.
6.4 The Customer agrees that the Company may contact the Customer regarding:
(a) vehicle service reminders;
(b) maintenance schedules;
(c) warranty updates;
(d) safety recalls;
(e) other after-sales support.
7.1 This Privacy Notice is issued pursuant to the Personal Data Protection Act 2010 (“PDPA”).
By purchasing a vehicle, submitting information, or signing the Delivery Order, the Customer consents to the collection, processing, storage and use of personal data by the Company.
7.2 Personal Data Collected
The personal data collected may include:
(a) Full name;
(b) NRIC / Passport number;
(c) Contact number;
(d) Email address;
(e) Residential / correspondence address;
(f) Driving licence information;
(g) Vehicle ownership details;
(h) Insurance details;
(i) Financing and banking-related information where required;
(j) Service, warranty and vehicle maintenance records;
(k) Any other information required for automotive-related services.
7.3 Purpose of Data Processing
The Customer agrees that personal data may be collected, used and processed for the following purposes:
(a) Vehicle purchase processing;
(b) Ownership registration and transfer;
(c) Loan and financing arrangement;
(d) Insurance quotation, renewal, claims and related services;
(e) Road tax renewal assistance;
(f) Warranty registration and claims;
(g) Vehicle service reminders and maintenance follow-up;
(h) Customer relationship management;
(i) Promotional offers, loyalty programmes and marketing communication;
(j) Internal record keeping, audit and business administration;
(k) Compliance with legal and regulatory requirements.
7.4 Disclosure of Personal Data
Where necessary, the Company may disclose Customer information to:
(a) Insurance companies;
(b) Banks and financial institutions;
(c) Warranty providers;
(d) Road Transport Department Malaysia (JPJ);
(e) PUSPAKOM;
(f) Government authorities;
(g) Appointed service providers, business partners and related companies within G-Mart Group.
All disclosure shall be limited to relevant purposes only.
8.1 The Customer agrees and consents that the Company may contact the Customer through:
(a) Phone call;
(b) SMS;
(c) WhatsApp;
(d) Email;
(e) Other electronic communication channels.
8.2 Such communication may relate to:
(a) Insurance renewal reminders;
(b) Road tax expiry reminders;
(c) Vehicle service reminders;
(d) Warranty matters;
(e) Promotions, campaigns and customer benefits.
8.3 The Customer may request to unsubscribe from marketing communication, subject to any communication required for legal, warranty or service obligations.
9.1 The Company shall take reasonable steps to protect Customer personal data against unauthorised access, misuse, loss or disclosure.
9.2 Customer data will be retained for as long as necessary for business, legal, operational, warranty and after-sales purposes.
10.1 The Company shall not be liable for indirect losses, loss of use, loss of income or consequential damages arising after vehicle delivery.
10.2 The Company’s responsibility shall be limited to obligations expressly stated under the agreed warranty or written agreement.
11.1 The Company reserves the right to amend these Terms and Conditions from time to time where necessary.
11.2 Updated terms may apply to future transactions, services and customer relationships.
12.1 These Terms and Conditions shall be governed by the laws of Malaysia.
12.2 Any disputes arising shall be subject to the jurisdiction of the Malaysian courts.